A drugstore chain has decided to scale back its AI assistant due to customer complaints. The issues reported by customers include incoherent calls, incorrect dosages, and missed prescription notifications. The AI assistant, named Burt, was introduced in May to handle communications with patients about prescriptions and refills.

However, it appears that the technology did not meet customer expectations. Further details about the situation and the drugstore chain's plans are available from the source, including a statement from the company's president acknowledging that the experience did not meet standards despite efforts to ensure privacy and security.